Refund Policy

You can cancel your subscription any time. When you cancel:

• Your plan stays active until the end of the current billing period
• You won't be charged again
• Your profile reverts to free tier features after the period ends

Billing errors. Full refund for duplicate charges or charges after cancellation.

Service disruption. Pro-rata refund if significant downtime materially affects your ability to use paid features.

• Partial months (your plan stays active until period end)
• Accounts terminated for Terms & Conditions violations
• Dissatisfaction with enquiry volume (market-dependent)

1. Email admin@chippa.au with subject "Refund Request"
2. Include your account email and reason for the request
3. Provide any relevant transaction or billing details

We review requests within 5 business days. Approved refunds are processed to your original payment method within 5-10 business days.

Nothing in this policy limits your rights under Australian Consumer Law. For major service failures, you are entitled to cancel and receive a refund for any unused portion. Minor failures will be remedied within a reasonable time.

Billing questions? Email us at admin@chippa.au.